ONTARIO TOW TRUCK LAWS – REGULATIONS
There were new rules brought forward as a result of changes made by Bill 15, Fighting Fraud and Reducing Automobile Insurance Rates Act.
If you’re in a collision or encounter problems with your vehicle and require a tow truck, the new regulations are in place to protect you. They require tow and storage providers to:
Have permission from the consumer/driver or someone acting on their behalf before towing or storing a vehicle.
Publicly disclose rates and other information such as the provider’s name and telephone number on tow trucks as well as in places of business.
Accept credit card payments from consumers.
Notify consumers where their vehicle will be towed.
Allow consumers to access their towed vehicles to remove personal property at no charge between 8 a.m. and 5 p.m. on all business days.
Give consumers an itemized invoice listing the services provided and costs before receiving payment.
Disclose if they are getting a financial incentive for towing a vehicle to a particular vehicle storage facility or repair shop.
Tow truck scams became too prevalent to ignore any longer
TOW TRUCK SCAMS
As a motorist, there are several common tow truck scams that you should be aware of, including:
This refers to when a towing company uses police scanners to monitor accidents and show up at the scene unannounced. The tow company often will try to convince the now vulnerable driver to get towed to a body shop, even if it’s unnecessary.
2. INFLATED FEES
Sometimes, tow truck companies will increase fees beyond auto insurance policy limits. Often times this will add expensive, unnecessary fees like gate, labour, and release fees to increase overall prices.
3. ADDED DAMAGE
In extreme scam cases, certain body shops will give tow truck drivers a commission for bringing them business. These body shops will often hold cars to drive up storage prices and can even increase damage and repair costs.
To avoid scams, never utilize a tow truck that shows up unannounced, research body shops ahead of time and only use ones you trust. Also, it is your right to request a quote and sign off on it before agreeing to using a towing service.
For further information on towing scams in Ontario, download this PDF.
Tow trucks get you to your mechanic of choice when you’re unable to get there on your own
ONTARIO TOW TRUCK FACTS
Sixteen Ontario municipalities currently have by-laws that license towing businesses.
The new rules are being brought forward as a result of changes made by Bill 15, Fighting Fraud and Reducing Automobile Insurance Rates Act.
The province is also taking action to improve the safety of tow trucks and their operators by including tow trucks in the province’s existing Commercial Vehicle Operator’s Registration system as of January 1, 2017. This change will improve road safety through government monitoring and enforcement measures.
For further information on what to do if you are involved in a collision, please visit the OPP website.
Report a Minor Crime Online — use the below link:
OPP PARTNERS WITH MEDICALERT FOUNDATION CANADA
Ontario Provincial Police – 2017-2019 Strategic Plan
Don’t Veer for Deer
- Veering for deer – can end fatally.
- Hitting a deer – can end in tragedy.
- Early morning/evening – high deer impact times.
- Use high beam lights – better visibility.
- Scan ditches for deer.
- Scan the horizon for deer crossing the roads.
- Deer often travel in herds.
- Don’t turn aggressively – controlled braking only!
- See a Deer Warning Sign – SLOW DOWN
ONTARIO PROVINCIAL POLICE SAFEGUARD ONTARIO PROPERTY SECURITY PROGRAM
For more information on SafeGuard Ontario, please click on this link.
Watch the video below on how to safeguard your home:
Policing resource links:
- OPP Website
- Office of the Independent Police Review Board
- Police Services Act, R.S.O. 1990, CHAPTER P.15
- Ontario Civilian Police Commission
- MTO Site Info on Road Safety
- MTO Updates
- Ontario Mennonite Road Safety Video
- Dufferin/Simcoe/Muskoka Crimestoppers (Tips are anonymous and now can be done online)